Why was my ID not accepted?

Your ID must clearly show your first name, last name, date of birth, and a photo of you. If it is an ID card, you must send both the front side and the back side. For a driving licence, you'll only need to send us the front.

Otherwise, your document may have been rejected because:

• Your document wasn’t supported
• Your image wasn’t clear enough
• Your document was partially obstructed
• Your document was out of date, damaged or invalid

Please check your emails as we will inform you of the reason why and give instructions on how to resend.