Welcome Offer

If you qualify for a casino welcome offer, details of the offer can be found in the 'promotions' section here

How do I qualify?

To qualify, you must first make sure you are opt in to the welcome offer within the promotions section. 

If the offer has moved into 'active promotions' then you have done so. Sometimes, offers require a minimum wagering requirement and may have other terms involved. 

You can find the full terms and conditions of the promotion if you click 'T&Cs apply' on the short description the promotions section, this will expand the full terms for that offer

Wagering requirement?

This is the minimum times you need to wager something before you can withdrawal those funds. 

For example, if you participated in an offer which was a 100% deposit match up to £100 with a 10x wagering requirement. 

If you were to deposit £100 then you would then have £100 withdrawable & £100 in bonus funds. 

To withdraw those bonus funds, you would need to wager £1000 with it then any remaining balance would be withdrawable. 

Which games are applicable?

Qualifying or bonus games can be found within the promotions section under the relevant promotion you are participating in. 

Am I eligible? 

You will know whether you are eligible for an offer if you see it in the promotions section. Be aware, most welcome offers require a promo code which is filled in during the registration process. If you do not sign up with the correct promo code, then you may not be able to participate in the welcome offer. 

Not received the offer?

If you believe that you have not received a welcome offer that you signed up for with a promo code or opted into, then please get in touch with our helpful customer service team.

Why can't I withdraw my welcome offer?

You may not be able to withdraw your welcome offer due to a wagering requirement. To see more information on wagering requirements check the full terms of the promotion, visit the 'Promotion' section on site.