There are a number of reasons why your payment has been declined. The most common reason is that your bank or card issuer has informed us to decline. Some banks have restrictions on gambling transactions, sometimes you've entered the wrong details or there could be a problem with your bank account.
If the issue is on our side, we will inform you via an on screen message or an email.
It's best to check your banking app or online account to see if there are any issues. Otherwise, you may need to contact your bank for more help.
If the bank advise you it's not an issue on their side, please get in touch with our team via chat or email to see if we can investigate further for you.
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